Q:Cleaning and maintenance:
A:It is recommended to scrub gently with a soft-bristled brush to avoid soaking. Avoid direct sunlight when drying.
Q:Size selection:
A:Please refer to the size comparison table on our website. If you have any questions, please feel free to consult customer service.
Q:Color fading:
A:Our canvas shoes are made of high-quality materials and are generally not easy to fade. Avoid prolonged exposure to sunlight and soaking to reduce fading.
Q:Waterproof:
A:Ordinary canvas shoes are not waterproof, but you can use waterproof spray to increase the waterproof effect.
Q:Return and exchange policy:
A:If the size does not match or there are quality problems, please contact customer service within 7 days after receiving the goods to handle a return or exchange.
Q:Delivery scope:
A:We currently support nationwide delivery, please check the delivery policy for specific details.
Q:Order Tracking:
A:Once your order is shipped, you will receive an email with a tracking number, which can be checked through our website.
Q:Payment Methods:
A:We accept credit card, debit card and online payment methods.
Q:Seasonal applicability:
A:Canvas shoes are suitable for spring, summer and autumn, but you may need warmer shoes in winter.
Q:Cooperation consultation:
A:Welcome to contact us via email to discuss wholesale cooperation matters in detail.
Q:Personalized customization:
A:We provide personalized customization services. For details, please consult customer service or view the customization page.
Q:After-sales service:
A:If you encounter any problems, please contact our customer service team by email or phone.